Powerful Women Rising - A Business Podcast for Female Entrepreneurs

Optimizing Business Operations by Mastering Systems and Workflows w/Melissa Rich

• Melissa Snow - Powerful Women Rising, LLC • Episode 94

Share episode

Send us a text

What if the secret to growing your business wasn't more work - but smarter systems?

In today's new episode of Powerful Women Rising, I chat with Melissa Rich, a systems and operations consultant for small businesses, about how mastering workflows and systems can help entrepreneurs reclaim their time and focus on what they truly love. 

Melissa breaks down how the things many of us see as the "boring" side of business (templates, workflows, automations, etc.) can actually be the secret to happier clients, better connections and more sustainable growth.

What you'll learn:

  • What the "Client Journey" really is , why it matters and how to map it out.
  • Common mistakes small business owners make with systems - and how to avoid them.  
  • Tools and strategies to streamline operations using automations while still delivering a high-touch experience.

This episode will help you take control of your business operations and build systems that support your goals without draining all your time and energy.

Links & References:


Loved the episode? Here are four ways you can show your support:
1. Buy me a coffee to show your appreciation!
2. Leave a five-star review
3. DM me on Instagram and let me know
4. Share it with a friend!

Connect with Me, Your Host Melissa Snow!

Melissa Snow is a Business Relationship Strategist dedicated to empowering women in entrepreneurship. She founded the Powerful Women Rising Community, which provides female business owners with essential support and resources for business growth. Melissa's other mission is to revolutionize networking, promoting authenticity and genuine connections over sleazy sales tactics. She lives in Colorado Springs with her two dogs, three cats, and any number of foster kittens. She loves iced coffee, true crime, Taylor Swift, and buying books she’ll never read.

Instagram: https://instagram.com/powerfulwomenrising
Threads: https://www.threads.net/@powerfulwomenrising
YouTube: https://www.youtube.com/@powerfulwomenrising

Speaker 1:

Hello Melissa, Welcome to the podcast. Thank you so much for having me.

Speaker 2:

I'm so excited to be here.

Speaker 1:

I am excited to talk to you. Two Melissa's in one podcast is my favorite thing. I hate that never happens. Well, it's happened once before, and I asked that Melissa too. At the very beginning I was like you're not a Leo, are you? No, I'm a Scorpio. Okay, good, I'm a Leo. We can't take two Leo Melissa's in one place.

Speaker 2:

No, believe it or not, growing up my best friend, her name was also Melissa. So, it's like right, does she spell it? The same too? She does. We called her. I went to a teeny, tiny high school Like there were. We were all in one class. It was that small.

Speaker 1:

And so people called her Mel and people called me Liss and I still get so mad when people try to call me Mel. Now Can't do it. So together you guys were like a whole Melissa. That's awesome. Yeah, I see a lot of other people. I mean, melissa, you must've been an eighties baby, because Melissa was the thing in the eighties, but a lot of people don't spell it like we spell it.

Speaker 2:

No, they don't Not at all. We're in the era of weird name spelling. Yes, that's very safe to say. Somebody had to spell Brittany for me the other day and there was a Y and two T's and an A and an I and like I was so thrown off, I was like, wait a minute Because we ran out of names, so we're like we'll just use the same names and spell them different.

Speaker 1:

Oh my gosh, right, okay, so let's get to the point. I have that problem. A lot we are talking today about about client experiences and about having systems in place that improve your client experiences, why it matters if your clients have a good experience other than the obvious. But before we dive into some of that, why don't you tell everybody just a little bit about you, what you do, why you're the person here talking about client experience and systems?

Speaker 2:

Yeah, so I am a. The formal, super, not fun version is a systems and operations consultant, right, and my email title? I kind of call myself a systems secret weapon. That's what I prefer, but I am a systems and workflow geek and nerd and I love it. I started my business to help small, creative business owners get their lives back right. So often creative business owners they want to focus on doing the thing that they love and then, as a byproduct of that, the other part of running a business gets neglected. I love working with them to be the other half of their brain, to get that up to speed so that they can actually do more of what they love without neglecting the other half of their business. So workflows, automations oh gosh email templates the whole nine yards whatever we can do to make your life easier.

Speaker 1:

That's what I do I love that. How did you get into doing that kind of work? It I love that.

Speaker 2:

How did you get into doing that kind of work? It's kind of a topsy-turvy-curvy story, if you will. They usually are Right. Right out of college, I worked for a large healthcare IT company on a process improvement team, and so that's where I initially fell in love with workflows and workflow mapping and everything like that. Fast forward seven years and I quit my corporate job to run a wedding photography business with my husband, where I learned about the creative aspect and how to work with creatives of all different types and how to run a business and everything like that. The pandemic hit and our wedding business got hit really, really hard, and so I picked up some VA work and I realized that the work that I loved most doing with those clients had to do with systems and workflows right, and so then I started my business, and here we are. I just I love it.

Speaker 1:

That's genius Because most entrepreneurs that I talk to are not like. The part that I really love is systems and workflows.

Speaker 2:

No, this is the really not sexy part of business that everybody hates and that nobody likes to spend time on, but it's honestly like make it or break it. You know what I mean? You can't scale without the systems and operations in place to support you, so you're not. You're right about that, Melissa. 100%.

Speaker 1:

Well, and what's so cool about what you do too as I was just having this conversation with somebody else this morning is so many of us like, when we got into entrepreneurship, it wasn't because we wanted to do sales and marketing and build funnels and automations and email sequences and, like, do our own bookkeeping. Like that was none of the stuff we wanted to do. We wanted to make the thing or provide the service, help the people, talk to, whatever. And then we get into entrepreneurship and we realize, okay, we actually have to do all of those other things too, and I don't want to Right, exactly, exactly. Not only do I not want to, but I also don't really have the time to teach myself to do right. Like I got to teach myself to be a bookkeeper, I got to teach myself to be a online marketer, I got to teach myself to be a social media, whatever. Like I. Nobody has time to learn to do all the things.

Speaker 2:

So we are really glad you exist.

Speaker 2:

Well, and nobody has to have, like the brain power to do all of that. You know what I mean and honestly I said I was a wedding photographer for 15 years. I never identified as being a creative. You know what I mean and so I feel like I understand that world well enough to be able to get into creative people's brains and pull out what we need to pull out to make their lives easier and to make their businesses run smoother, while making it not super painful for them. If you will.

Speaker 1:

I love that. That's awesome. So let's talk first about this phrase client journey because I feel like this is something that we hear a lot. We hear business coaches talking about it. It's kind of sometimes a buzzword that everybody's like oh yeah, the client journey. And so many people are like, oh yeah, I have a client journey. But all of us, I feel like secretly, are like what are we? What is like? Is the client journey just like, oh, she signed up for a consult and then she booked with me and now she's my client and now this is how I offboard her. Like is that what we're talking about?

Speaker 2:

I love this question so much because you are so right. It's something that gets skipped over so often. Right, it gets used, but then there's no how-to explanation for it. So I consider the client journey to be every interaction that you have with your client, from the time they inquire, so before they're a client right, when they're just a brand new lead, until the time you hand off that final deliverable, final files, whatever that might be right. That is your client journey. It's different for every type of business. It's a different length for every type of business. It's going to be different for different kinds of service providers, depending on what you do. So that makes it hard, right? Because there's no. Your client journey is six months and three days, and here's exactly how you split it up and break it up. You have to know your client, what they need from you and the service that you provide to them inside and out, to be able to really identify that client journey, if you will, which sounds super complicated but will every client have the same journey?

Speaker 2:

Oh, good question. In an ideal world, that's what your systems are there for, right? So often, though, when we are new business owners, we are throwing spaghetti at the wall trying to figure out what that client journey looks like, and, having been a business owner for 15, 16, 17 years now, I can say that your client journey often starts in one place and you think you have it nailed down, and then something in your business changes, and your client journey changes and evolves a little bit too right? I want to pause for a minute, because client journey is this big whole piece from start to finish, right, but that can be so overwhelming for small business owners to figure out what to do with, if you will, and so I really recommend that, when you think about your client journey, you chunk it up into different smaller parts, right? That way, you're not thinking about the big thing as a whole, but smaller pieces, right?

Speaker 2:

So you've got the inquiry phase, which is lead to booking. You've got booking, which is when they say hey, I want to give you money to work with you. That's when you sign the contract, make things official. You've got, depending on your business, you've got onboarding, or you hop right into I'm going to call it the development phase, which could be when you give the client the thing that they're paying you to do. You take that all the way through to the offboarding phase because, let's face it, you don't just want to hand the goods over and say see you later. You've got to like follow up, ask for a review, check in, do all of these things right. So a client journey consists of several smaller pieces and looking at those smaller pieces makes it so much more easy, feasible to really dive in and do the work that needs to be done in it.

Speaker 1:

I think yeah, absolutely so. As I'm listening to you talk, I'm thinking about the relevance of a client journey, and one of the things that we talk about on this podcast a lot is business relationships and networking and referrals are part of that. Right, like, our current clients and our former clients become part of our network, and our former clients become part of our network and oftentimes, if we are doing a good job, they become referral partners for us. And so when does that like actually start to matter? Like when we? Which part of the client journey is it? Like the moment they reach out to us, that's the beginning of us creating that connection and starting to build that like trust and loyalty.

Speaker 2:

So they become referral partners 100%, because that first connection, that first interaction, can make it or break it. You know what I mean. I don't want to be like it all lies on this and put so much weight into it, but that's where you really set the tone and the expectation of what it's like to work with you and of what they can expect from you, not just in terms of running your business, but in terms of, like, what type of human you are and how you like to communicate and how you treat people as well too, and so I think it really does start from the very beginning. I've worked with so many business owners who have a very and there's no.

Speaker 2:

Let me preface this by saying there's no right or there's no wrong right. There's no right way to run a business. There's no right or there's no wrong right. There's no right way to run a business. There's no right way to have a client experience. There's no specific number of steps that you need right, but when you think about your client journey and how to really build a great client experience especially if you want to build a referral out of that, get referrals out of it and build your network it's gotta start at the beginning and you have to think about every little interaction that goes into it, every piece of communication, everything like that, all the way until the end, when you actually ask for the referral, or when your client's like hey, you've got to work with so-and-so and so-and-so.

Speaker 1:

So how do systems play into that whole process and creating that loyalty from the very beginning?

Speaker 2:

So I love this is, I love how you, I love how you are leading us here, right? So you asked earlier, or you mentioned earlier, does every client have the same journey in your business? Yes, that's how you. That's where systems come into play, right? So say, I'm sitting down and I'm mapping out this workflow for my clients. I like to use sticky notes because it makes it fun and colorful and easy to move things around besides the point. But I'm mapping out this client workflow.

Speaker 2:

I'm thinking of all the steps that my clients, for this one type of service that I have, go through. What are the questions they get asked? What information do I need from them? What information do they need from me? I want to give everybody that same exact service.

Speaker 2:

That way, if I have two clients that know each other, they're not like oh, I worked with Melissa and she got did this for me, and the other one's like but I paid her more than that and I didn't get that, or I didn't get that, or you know what I mean. And so that can cause confusion about your business and it can cause I don't want to say it makes your clients not trust you more, but it could cause us some confusion in there about what it's really like to work with you and who you are the real you with. And so your systems and your workflows come into play, because you set them up to cater to deliver that exact same repeatable service to all of your clients, no matter what you have going on in life or what they have going on or that kind of thing. You want it to be repeatable and consistent and that is how you really, by nurturing your clients the same, that's how you really foster that referral relationship that you're looking for.

Speaker 1:

Yeah, absolutely, and I'm thinking this in my own context of my own business. I've done a lot of work this year in getting things automated and not doing things the way that I was doing it before. And I will say like it works until it doesn't work anymore. Right, like I, when I first launched my Powerful Women Rising community, I had built the sales page on Canva myself. It took me like a thousand hours, but I did it. And if you wanted to join, you clicked on the link on Canva myself. It took me like a thousand hours, but I did it. And if you wanted to join, you clicked on the link on the Canva page. It took you to like a Google form that you filled out and then there was a link on the Google form that took you to Stripe. You paid on Stripe, you came back to the Google form. You did the thing. It worked fine, right, when I started the community and it worked fine for the first 30, 40, 50 people who joined.

Speaker 1:

And I remember when I started the community and it worked fine for the first 30, 40, 50 people who joined. And I remember when I was like, okay, I think I need like an actual website now, and I was having a conversation with this guy about building my website and he's like well, how are you currently doing it? And I told him what I just told you and he's like, okay, how's that working? And I was like, well, it was working fine, and now I need something else. So, like there's nothing wrong with like doing it that way and there's nothing wrong with like manually responding to everything or whatever it is that's working for you in the beginning.

Speaker 1:

But you'll find there's a point where you're like okay, how I've been doing this is not sustainable.

Speaker 1:

Where you're like, okay, how I've been doing this is not sustainable. And now I need to get some systems and processes and automations in place. And one of the things that I've found since doing that is it takes a lot of pressure and stress off of me, but it also establishes with my clients from the very beginning, like you're going to get a response from me, you're going to have the information that you need. You're not going to have to like reach out to me in a week and be like, hey, I still haven't gotten the thing. What do I do? So having those things in place, I think that also sets them up to be happy from the very beginning, as opposed to like when you buy something and then you're like you buy something online a course or something and then a week later you have to reach out to their customer service and be like hi, I bought your course and I never got anything. Like that doesn't start the relationship out in a lovely way.

Speaker 2:

No, not at all, and you literally took the example out of my mouth. There is nothing worse than buying something and be like, okay, what now? No, you know, we've all been there. It's the worst feeling ever as to experience that. Don't, don't let your clients experience that. You know what I mean. Don't, you can't. You can do that, yes, but like, don't, don't do that.

Speaker 2:

Also, I love your point about it's okay to do things manually to a certain point, right? Um, I worked with a client a while back and I said why did you come to me? What's going on? She goes well.

Speaker 2:

My business coach asked me if I got 50 leads in my inbox today, if my systems could support that, and I looked at her and I said they couldn't support five leads all at the same time in my inbox, right, and so you got to think about that as well too. I'm not saying that we are all going to have that overnight moment where we open up our inbox and there are 50 leads there waiting for us to respond to. I mean, ideally, yes, right, but like what if that does happen, can you handle it? You're going to be writing emails. If you're doing it manually, can you imagine going through your process for 50 clients all on the same day at the same time.

Speaker 2:

Melissa, it's just bonkers. And then that client experience. Some are going to get it, some are going to not going to get it, some are going to get skipped over. It's just a nature of being human, and so systems really help you tailor and make sure that that client experience is consistent for everybody. I'm not saying that you have to automate everything right. I am personally in pro automation, I love it. But automate what you're comfortable with until you get comfortable with that and then add something else on to make your life a little bit easier, because that's where you're really going to save so much time.

Speaker 1:

So let's talk about that automation piece a little bit, because systems and automation are not always the same thing, and I think part of the reason that people are reluctant to set up systems that involve automation is because they don't want to lose that personal touch and they feel like it's going to be actually a worse experience for their client because their client is going to feel like they're talking to a robot, Like we all know.

Speaker 1:

We've all gotten the email I'm sure I've sent it out before that says hi in parentheses, first name blah, blah, blah, blah, blah. And you're like okay, First of all, that didn't auto-populate the way it was supposed to. And also now I know this is like your automated email that's going out to everyone, but you're trying really hard to make it look like it's going out to me. And so what do you recommend for people who want to still have that high touch client experience? They still want to be like personally connected to their clients and for their clients to feel personally connected to them, and also they want systems in place and automation so that they don't have to spend all their time doing all the things.

Speaker 2:

Oh my gosh, I this is one piece of this business that gets such a bad rap and I love it so much because there are so many. There are so many things that you can do, melissa. The first piece is you should never, you should always. I hate to should, right? I don't like to say you should do this, you should do that, I don't like to should on ourselves, right? But, like you, should realistically update any templates to be in your brand voice.

Speaker 2:

A big part of why automations get a bad rap and can feel robotic is because we haven't taken the time to make it feel like we are having a one-on-one or a face-to-face conversation with our clients, right? That's going to come down to writing emails and copywriting templates and things like that, which I know is not my favorite thing to do in my business, but it's essential to really make your clients feel like they're getting that one-on-one touch from you. Write your emails like you're having a conversation with somebody, right? Don't just chat GPT it. I mean, if you're going to use chat GPT, give me some ideas for this. Take that idea, tweak it, put it in your brand voice, use words that you would use having a conversation with a client. You know what I mean. You really have to, like, infuse it with your personality and then, after you're done writing it and this sounds so silly, but like, read the dang thing out loud to see how it sounds right, because if you read hi, first name, I hope all is well, blah, blah, blah, blah, blah, blah. That's how your client's going to read it too. Instead of it says, hey girl, I just wanted to check in on this. Does that feel like a robotic email that's automated, or does that feel like a personal reach out? You know what I mean, and so you want the components of your workflows and automations to feel like you.

Speaker 2:

The second piece of this most CRMs, all CRMs on the market, have what are called custom fields, smart fields, custom variables. They all call it something different, right? But it's essentially the first name in brackets, right, that you can implement throughout your copy and your email copy. Use those, customize them and don't just use them for first name and date and delivery date and things like that. Create a custom field for their dog's name or for what they like to do on the weekends.

Speaker 2:

I like to ask my clients what are you going to do when we get you all this time back, because that's the point of workflows. Oh, I'm going to hang out with my kids more, I'm going to go on vacation or that kind of thing, right? I have a custom field for that in my workflow so that I can reference that in these emails, and so then it feels like I took the time to like really write this out and it sounds bad saying I didn't. But who has time for that? You know what I mean. Yeah, no, that's awesome. So use the custom fields. Use them to the moon and back if you can, because they make life so much easier. Other little things to keep in mind don't send emails at like one in the morning. Set your workflows up so that they send emails at a normal person time, right, like 803 or 826, instead of eight o'clock on the dot, just little things make the biggest difference in the world.

Speaker 1:

Yeah, you ready for a pro tip? I'm going to tell you the pro tip. I would love it. One of my favorite podcast interviews ever that I've done was about GIFs and using GIFs in your marketing and in your emails. And Deanna Seymour is the one I interviewed. You should check her out on Instagram or wherever, because she's amazing and she like after I did that interview, I like changed my life.

Speaker 1:

I try not to overdo it. I'm like hi, here's another email with another GIF, isn't it funny? But I have added them into some of my like sequences and things like that because I feel like it's just such it like that's something that I would send if you and I were texting right Like, I think I'm freaking hilarious and I have friends that I can have an entire conversation just in GIFs, and so when I put those in my emails, I feel like that they're getting a little more sense of me and like what I like and what I think is funny and clever, and it makes them feel like more connected also because it's not just like here's my robot email.

Speaker 2:

Exactly. I like to use emojis the same way In my personal email that I have when I deliver a finished build to my clients. It's like this is done, it's ready, I use the Oprah, you get a card. You get a card. You get a card gift. You know what I mean, cause it's like yeah, I love that.

Speaker 1:

I was really sad when chat GPT first started and they were using like overusing the emojis and everybody was like I can tell that chat GPT wrote your post because there's all these emojis. And I'm like no bro, I love emojis. I was putting those in long before chat GPT started.

Speaker 2:

Right. Well, and here's the thing about chat GPT. So I'm not above using tools that will work for you, especially for something that you like. If you are having problems writing and like you have this nurture sequence to your clients, that you want to fill them with full of information between the time they book and, let's say, you're not starting your project for six months down the line. You got to nurture those clients right, and so I'm not above using a tool like chat GPT to come up with ideas to fill that of how you can nurture that client. The catch is you want it to know, you want to feed it the information. This is my brand voice. These are words that I use. These are words that I don't use. Help me write an email for this client at this stage in their client journey with me. You know what I mean.

Speaker 2:

Like don't just say write an email for this.

Speaker 1:

Yeah, no, I love me some chat GPT, but there's also a way to use it and a way that's not as great to use it.

Speaker 2:

Correct, exactly.

Speaker 1:

So what are some mistakes that you see people making most commonly when they are trying to build client loyalty, and how does having the right systems help them avoid those things?

Speaker 2:

That was a big question. No, it was a big question. It was a good one, though it was a good one. I'm in my brain. I'm like where do I start with that one?

Speaker 2:

Honestly, the biggest mistake is thinking that a high-touch, nurturing client experience that's going to get you referrals means that you have to do everything on your own right, automate things, use scheduling tools. You know what I mean. A lot of people also make the mistake of I wanted to deliver a super high touch for my client. I want to deliver a super high touch experience to my clients, which means I need to give them access to me at all times. You wouldn't think that access to you and setting boundaries has to do with workflows and systems, but your systems, your automations, your workflows, the schedulers you use in those workflows can help you set healthy mental health boundaries for you and your business right. We all want to be available to our clients all the time. We never want to tell anybody no. As a people pleaser, I'm like yes, I can drop this and do this right now. That's not good for you or your client. You know what I mean by using a scheduler and setting boundaries in your workflows that way. It's good for you and your client. You know what I mean. Set boundaries. You are the boss of your business. Don't be afraid to limit your access to yourself. That's okay. I had that conversation with a client today. Actually, I was like Val if you only want to meet on Tuesdays and Thursdays because you got to pick your girlies up from school, you're the boss. You can do that, you know.

Speaker 2:

So not using boundaries is a big mistake as well, too. Trying to get everything perfect in a workflow, in a system, in a client journey, because you think if it's not absolutely perfect, there's no chance of a referral. Right, recovery and perfection is here, melissa. Just the truth, just the fact. Back to the matter book, the bookcase. Back to the matter book, the bookcase. Here's the thing, though. Done is better than perfect.

Speaker 2:

We talked earlier about how your client journey can change and evolve as your business grows and changes and evolves.

Speaker 2:

A big mistake I see a lot of business owners make is thinking but I'm just new, or I'm just this or I'm just that, and so I want to make sure that my experience is perfect from start to finish before I start delivering any of it, because otherwise what's the point?

Speaker 2:

The point is you're not delivering a client experience at all, you're not doing anything to earn that referral besides what the client hired you for at all right. So it's better to start small and evolve that workflow, evolve that system into what you want it to be, instead of not starting at all or not delivering anything at all. And again, when it comes to getting referrals from your clients, that's saying hi, I'm going to book you, or you're going to book me and you're going to give me all this money, and then I'm not going to give you information, I'm going to do the thing and I'm going to hand it over and that's it. Right, that's great. But what if it's a $10,000 coaching experience? Right. If you at least try to deliver a little bit of a nurturing workflow using your CRM, that's going to mean the biggest make, the biggest difference for your client and for your experience and for the potential for referrals in the long run.

Speaker 1:

Yeah, absolutely. I'm thinking, when you're talking about that, of a coach that I recently worked with and she has like a very robust automation setup and I worked with her for six months and each month we only met like on zoom for 90 minutes a month. But she had so many and I know they were like they go out to the same people, it's fine, but so many emails set up on automation for those six months that were like journal about this tonight, try this tomorrow. Have you been thinking about this? And I could email her back and she would often respond to me. But just having those emails that I was getting consistently, like the fact that we only met once a month, I never felt like completely disconnected from her or like when we met and we hadn't met for a month, I never felt like, oh, you have no idea what's going on, and I have no idea what's going on.

Speaker 2:

Like. So it's a really. It can be a really good way to stay connected with your people, especially if you's a big gap. They'll be like but what do I fill that gap with? How often do I fill that gap? One you fill it as often as it feels good to you, right? Not overly annoying your clients, but still consistently in their inbox, right? Two, you ask yourself a couple. Well, there's a couple of questions that you want to ask, right. What information do I need from my client? What information do they need from me? And then, beyond that, what do I wish they knew about what it's going to be like to work together? What FAQs do clients have?

Speaker 2:

Take each of those pieces, put together a little chit-chatty email, like we were just talking about. That's super casual. Pop it off, drop it in your workflow. I assume the emails from your coach were super friendly, super personable. You know what I mean. You knew they were automatic, but as a client it didn't bother you. It's not going to bother your clients either. If you're trying to touch base and trying to serve them better. They're just going to appreciate the effort, as opposed to book, dead silence, nothing.

Speaker 1:

You know what I mean Totally. Yeah, I love this. It's. There's so much that we don't think about and sometimes these are the things that we learn. When we have an unhappy client that we're like why are you so unhappy? And they're like well, because I booked with you three months ago and then I never heard anything and I had to hunt you down. We're like oh, I didn't, like I was over here working on your thing. I didn't realize you needed some communication about that. Like sometimes we just have to learn that way.

Speaker 2:

And sometimes it happens and that's okay. We all. Here's the thing. We all start somewhere. None of us are ever perfect from the get-go. I've had automation fail. Was it embarrassing from the systems person? Yes, it is what it is. You know what I mean. Like we correct, we adjust, we evolve and we move on. I think, ultimately, as long as you keep in mind that experience that you want to deliver to your clients and the outcome you want them to have, that that can dictate a lot of everything else along the way, even taking it phase by phase and thinking about that, you know.

Speaker 1:

Yeah, that's really good. So if people want to connect with you, if they want to learn more about what you do, if they want to learn more about systems, if they're listening to this and they're like, oh my God, like me. This is the problem I have with having such a great guests guests on, I would say, like nine out of ten interviews that I do. At some point in the interview in my mind I'm like I need to hire her. I definitely need to hire her. And then my brain's like get yourself under control. But if someone is listening and they're like, oh my gosh, I hate systems and also I need them. Where can they find you? How can they connect with you?

Speaker 2:

Sure, so I'm online Instagram website Virtually Done Systems. Yes, it's a mouthful, there was no good abbreviation. Email is melissa at Virtually Done Systems. I'm typically on Instagram, but you can also send me a message through the website and I would love to chat with you to see how we can get your system sorted out Awesome.

Speaker 1:

I love it so much. I will put the links in the show notes so people can connect with you easily, and thank you so much for doing this interview. It was very helpful.

Speaker 2:

I'm so glad. Thank you so much for having me. This was so fun.

People on this episode

Contributor

Melissa Snow

Host